Website Support

Need support? We’ve got your back! We provide website care plans that allow us to manage your website while you focus on your business.

Professional support for your website.

Our “Growth” plans are created specifically so you can focus on your business and do what you do best. You get the benefits of an experienced development team, without the cost. We offer top-quality hands-on support with a full support desk to take care of all your website needs.

🧘‍♀️ Peace of Mind

Peace of mind that your website will run the latest version without conflicts.

📥 Priority Support

Support Desk you can email with a quick response within 1-2 business days.

☁️ Backups

Secure daily backups so your site can be restored quickly if anything goes wrong.

🔐 Security

Constant security monitoring to keep any nasty intruders out.

🚨 24/7 Monitoring

24/7 monitoring to make sure your site is always available for your customers.

✅ Software Updates

Peace of mind that your website software is always up to date.

⚡️ Performance

Monthly monitoring and tweaking of your website to keep it running snappy, and search engines happy.

📊 Reporting

Monthly reporting so you can rest assured it’s under control.


Our Growth Plans

No long term contracts. Cancel anytime.

Basic 🌱

Basic Website Support

A$ 97 / mo*

  • Safe Software Updates
  • Uptime, Security & Activity Monitoring
  • Daily and Weekly Backups
  • Access to Video Training
  • Detailed Monthly Reports
  • 30 mins WordPress Support
  • Monthly Performance Optimisation
  • Premium Plugins ^
  • Priority Support
  • Client Portal

Professional 🌿

Business Website Support

A$ 197 / mo*

  • Safe Software Updates
  • Uptime, Security & Activity Monitoring
  • Daily and Weekly Backups
  • Access to Video Training
  • Detailed Monthly Reports
  • 60 mins WordPress Support
  • E-Commerce Support
  • Monthly Performance Optimisation
  • Scan and fix broken links
  • Premium Plugins ^
  • Staging Site
  • Priority Support
  • Client Portal

VIP 🌳

Advanced Website Support

A$ 597 / mo*

  • Safe Software Updates
  • Uptime, Security & Activity Monitoring
  • Daily and Weekly Backups
  • Access to Video Training
  • Detailed Monthly Reports
  • Custom WordPress Support
  • E-Commerce Support
  • Monthly Performance Optimisation
  • Scan and fix broken links
  • Premium Plugins ^
  • Staging Site
  • Priority Support (dedicated Slack channel)
  • Client Portal
  • Monthly Search Engine Optimisation
  • Monthly Website Strategy/Consulting Session

* All pricing shown is exclusive of GST. Get one month free when billed annually.

^ Premium Plugins currently includes premium licenses to WP-Rocket and iThemes Security Pro.


Application

Use the form below to apply for one of our website support care plans and we’ll get in touch with you to see if we’re a good fit.

  • Please tell us a little about your business and what you are trying to achieve so we can see if we are a good fit.

Frequently Asked Questions

Does monthly time rollover?

No. We will provide the allotted time each month of support which is totally optional for you to make use of. Included in the allotted time are support calls, content changes, and feature development requests. Additional support is available at our hourly rate.

What happens if my website goes down, is hacked, breaks, etc?

We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

What tasks are included in the dedicated support time?

Content update requests and small improvements are the most common requests, however, anything that can fit into your monthly support time is welcome. We ask you to be aware that requests for new features to your website involving installing a new plugin or a new feature request will likely result in a formal quote as those usually go over the monthly dedicated time.

What if I need more hours?

If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. However, many times we will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for the time exceeded at our current hourly rate. If you think you will regularly need more support time, we’ll happily review your support plan and customise it to your needs.

How does billing work?

Billing is handled on a monthly (or yearly) basis by our subscription tool. You will have access to a billing portal, where you can manage your subscription.

My website was not built by Dunktree, can I still be on a client plan?

Absolutely! We only work with clients who are on a support plan, as this enables us to provide dedicated support and prioritise your site.
Contact us and we’ll get you set up with an initial fixed-fee discovery session to become familiar with the website, how it was built and any potential issues that can arise, as well as if we will be a good fit for each other.

How does support and communication work?

At Dunktree we have a fairly strict communication policy that ensures we can provide the best support to you when you need it.
When you start working with us, we’ll provide you with a copy of our communication policy, but to give you a brief overview, we handle support via an email support desk and do not provide phone support except in emergencies.